So I was at ShopRite last night. When I left the store my cart was full to the top, as soon as I passed the entrees to the store my cart’s wheels locked. I was so frustrated; 8pm at night, I’m by myself with a cart full of stuff and my car is 40 steps away. I was about to loose it when a very nice (and I have to stress out the very nice part) customer service clerk appeared. He said “Mrs., unfortunately you are not allowed to take out the car to the parking lot and the wheels lock as soon as the cart is out of the store. However, as I see you need help, I am here to take your purchases to your car”. My jaw dropped! I asked “since when does ShopRite offers this great service”. The clerk said that they always had it and if the shopper can’t find one of the assistant clerks by the entrants he/she should stop by the customer service desk and an assistant will be provided. Never in my life have I experience such a great customer service. I was so impressed that I’ve told the clerk that I will tell everybody I know about this.
And so I kept my promises and from now on I am a true ShopRite shopper!